1. How do I setup my Samsung SmartTV/Samsung Blu-ray DVD player?

    See the Video Tutorial page – Samsung.

  2. How can I report a tech issue? If there is a tech problem, how quickly is it resolved?

    If you need assistance on a tech issue, we're here to help. We can be reached by phone at 646-328-0656 (USA) or 514-360-3444 (Canada). Most issues are resolved pretty quickly. You may also want to check our Technical FAQ's for some helpful tips ...read more

  3. My Box says “parsing error, unable to install the application” when I am trying to install an app?

    Hold the reset button while powering up the Box to get to the 'Reset screen'. Select 'Wipe Media' and 'Wipe Cache'. Then select 'Reboot now'. Your Box will reboot with this issue fixed.

  4. What kind of tech support does EnovativeTV provide?

    Our Tech Support is available M-F 11am - 7pm; Sat 11am- 5pm EST to respond to your questions. You can reach us by phone at 646-328-0656.

  5. How do I set up my Box?

    The Box comes with a manual with easy to use instructions for set up. A copy of this manual is also on our website http://www.enovativetv.com/box/. Just follow the steps in the manual...read more

  6. Do I connect the Box by Ethernet cable or WiFi? Is there a difference?

    You can connect your VBox by either an Ethernet cable or by Wi-Fi. However, we highly recommend that you connect with the Ethernet cable as Wi-Fi connections are not always stable. If possible, connect your Ethernet cable directly to your modem ...read more

  7. My Samsung Blu-ray/Smart TV says “network connection error” what should I do?

    If you are experiencing a problem connecting your Samsung device to the internet , just unplug the power from the device for 30 seconds and plug the power back. If the problem still continues, call our technical support department for further as...read more

  8. My Box is stuck on Angry birds, what should I do?

    You will need to reset the box. Go to Settings, then click on “reset device”. The system will reboot and you will have the service restored. If you still can’t get it to work , please call our technical support team for help at 646-328-0656 EST....read more

  9. Can I add my own app on the Box?

    No. However, if you wish to add an app, please send us a request and we will assess its availability and stability on our hardware and if acceptable, we will add it.

    ...read more
  10. Can I use Netflix with my Box?

    Yes. If you have a Netflix account just start the app and enter your login and password. For Netflix, you will need a wireless keyboard or mouse as it will not work with the regular remote.