1. How can I upgrade/downgrade my subscription?

    You can switch your package before the end of your current subscription, by logging into your account online, and selecting a new package through the My Orders/Bill Payment tab. As an alternative, feel free to contact Customer Service at 646-328...read more

  2. How do I make changes to my account profile or update my credit card information?

    Please log into “My Account” where you will be able to update your account profile and credit card billing information.

  3. Do you offer a trial period for your TV Service?

    We can offer a 7-day free trial . You can register for an account when you go to the 'My Account' tab. Please call customer service to request a coupon. 646 328 0656 / 514 360 3444

  4. I placed an order online but I'm not sure it went through?

    If you have received an order confirmation from us by email, then your order has been processed. If your are having any trouble submitting your order, kindly contact Customer Service at 646-328-0656 M-F 11am - 7pm; Sat 11am - 5pm EST.

    ...read more
  5. How can I pay my EnovativeTV bill?

    You can pay your bill on the website, at any MoneyGram location in the U.S., at one of  two local payment centers in NY or by calling Customer Service at 646-328-0656.

    See the Bill payment page for more details.

  6. What payment methods do you accept?

    Currently, EnovativeTV does not offer an a la carte package. However, there are different packages that you can choose from. See the Packages page on the website for more details.

  7. Will EnovativeTV affect my regular cable bill ?

    No. EnovativeTV is a separate cable service from your regular cable service. You will be charged a separate EnovativeTV cable bill for the subscription package chosen.